Information We Collect
When you contact us, we collect the details you give us. That includes your name, phone number, email address, property address, and a description of the mold or moisture problem you are dealing with.
We also collect basic technical information when you visit our website. This includes your IP address, browser type, device type, and the pages you view.
If you call us, we may keep notes about your project so our team can follow up and schedule service.
How We Use Information
We use your information to respond to your request, schedule an inspection, provide an estimate, and complete the mold remediation work you hire us for.
We may use your contact details to follow up about your project, send appointment reminders, or share updates about your service.
We use website data to improve our site, understand which pages are helpful, and make it easier for Dallas homeowners to find us.
We do not sell your personal information to anyone.
Cookies and Tracking
Our website uses cookies and similar tools to keep the site working properly and to remember your preferences.
Cookies also help us see how visitors use the site, such as which pages get the most attention. You can turn off cookies in your browser settings, but some parts of the site may not work as well if you do.
We do not use cookies to collect sensitive information like payment details.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand website traffic and improve our services. These tools collect anonymous data about how people use our site.
We may also use third-party scheduling or communication tools to manage appointments and customer messages. These providers only access the information needed to perform their services for us.
Third-party tools have their own privacy policies. We encourage you to review them if you want more details.
Data Sharing and Disclosure
We share your information only when it is necessary to run our business or comply with the law.
We may share information with trusted service providers who help us with scheduling, payment processing, or website analytics. These providers are required to keep your information confidential.
We may disclose information if required by law, such as in response to a court order or to protect the safety of our team or others.
We do not rent, sell, or trade your personal information for marketing purposes.
Data Retention
We keep your personal information for as long as needed to provide services, maintain business records, and meet legal requirements.
When your information is no longer needed, we securely delete or destroy it.
If you want us to delete your information sooner, contact us and we will review your request.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse.
We use secure systems and limit access to your information to team members who need it to do their jobs.
No method of transmission over the internet is completely secure, but we work hard to keep your data safe.
User Rights
You have the right to ask what personal information we hold about you and to request a copy.
You can ask us to correct inaccurate information or delete information we no longer need.
You can opt out of marketing messages at any time by telling us on the phone or using the unsubscribe link in our emails.
To exercise any of these rights, call us at (214) 817 0145 or use the contact information below.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, contact us and we will delete it promptly.
Changes to This Policy
We may update this privacy policy from time to time. When we do, we will post the new version on this page with a new effective date.
We encourage you to check back occasionally so you stay informed about how we protect your information.
Your continued use of our website or services after changes are posted means you accept the updated policy.